Is the jewellery solid silver/gold and is it hallmarked?
Other than where gold plating is indicated, all materials are solid gold or solid sterling silver (925). They are stamped with the makers mark and hallmarked when they above the legal weight threshold.
What is the black colouring on a lot of the jewellery?
There are two different types usually seen on silver jewellery: one is deliberately caused and is referred to as oxidation, created using a chemical that is applied to the surface. The resulting black colour is the end of a process called patination.
The other is a naturally occurring and the tarnish is likely to occur with time and wearing, this is not a manufacturing defect but a property of silver metal and can be removed.
Are the diamonds used conflict free?
All our diamonds are sourced from suppliers who guarantee to sell only conflict free stones.
How long will my order take?
All items will be dispatched within 1- 2 working days. Please refer to individual item delivery times as this may vary.
How is my jewellery delivered and when should I expect to receive my order?
All pieces are sent by Royal Mail 1st Class Packetpost. Any other courier service will be assessed individually.
You should receive your order within 1 working day of your order being dispatched.
What happens if a item is out of stock?
If an item is not in stock or there will be any delay we will notify you via email in the first instance.
Returns and Exchanges
How can I return or exchange an unwanted item?
If you are not happy with your goods that were purchased online, and you are in the UK or EU, please return them to us within 7 days. We will be happy to exchange or refund, providing the goods are returned in perfect condition and in their original packaging.
In interests of hygiene and for your protection we do not accept returns of, or refunds on, pierced earrings unless the items are of unsatisfactory quality or unfit for purpose.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please send your items to: Internet Purchase Returns, Shinek Jewellery, 1a Longbrook Trading Estate, Ashton Vale Road, Bristol BS3 2HT. This policy is for internet purchases only. We only accept customer returns via post at this address.